With your original money order or your receipt: Complete, sign and date the money order tracing-refund request on the back of the money order receipt or complete the Money Order Customer Request form. The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. The rescission must be declared to Us expressly by notice in writing sent by e-mail or by post, to the address in Item 5 above. b.          result from Your misuse of Transaction data. In such instances, Western Union (or its agents, the mobile phone provider, or account provider) may collect additional money when they convert the Sender’s funds into the currency selected by the Receiver. Please Mail This Form To: Western Union Financial Services Inc. P. O. The exchange rate for a money transfer is indicated to You at www.westernunion.com/gb after selecting the destination country in the “Send Money Online” field, entering the amount that You intend to transfer and clicking on “Calculate”. Where funds are to be paid out in cash the Receiver must provide adequate proof of his or her identity in addition to all transaction details required by Western Union pertaining to the money transfer, in particular the name of the Sender, the country from which the money was sent, the name of the Receiver, the approximate amount of money transferred and any and all other conditions and requirements that are mandatory at the Western Union agent location for the funds to be paid out, such as the MTCN (Money Transfer Control Number). For direct home deliveries, our delivery agent will have your package delivered at your home address directly (only for orders above $500). More information about the Western Union refund program and its compensation to victims is available on the Western Union remission website at www.westernunionremission.com. If it has been used, you will receive a copy of the cashed money order for your records. a. Welcome to the United States v Western Union Remission Website. 4.6. You have the right to rescind a money transfer within 14 days from initiating the Transaction. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. 3.4. d.    Within the framework of the Western Union® Online Service  You will not request money transfers which violate these Terms and Conditions or any other restrictions of use or terms of use as set forth on the Western Union Website; and. In this case the transfer fees will not be refunded. 2.8. Save to the extent You are liable under Item 8.2 or 8.4 for a Transaction not authorised by You, We will refund the Transaction amount to You promptly, but at the latest by the end of the Business Day following the day on which We were notified the Transaction concerned has not been authorised or otherwise became aware of the unauthorised Transaction. Test questions do not constitute an additional security feature and cannot be used to time or delay the payment of a money transfer and are prohibited in certain countries. 4.3. They also pretended to be family members in need of cash or law enforcement officers demanding payment. Money transfers should be sent to a local (Receiver’s) currency account, otherwise the receiving institution (where the Receiver has his or her account) may convert the funds at its own exchange rate or may even reject the money transfer. UNITED KINGDOM (UK) Terms and Conditions for Western Union® Online Money Transfer Services. The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). 2.3. b.        we are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering or other crimes. 8.10. DISCLOSING INFORMATION TO THIRD PARTIES. The specific transfer fees for a Transaction are indicated in the “Send Money Online” field at www.westernunion.com/gb. 8.12. It’s easy–our toll free number in the UK is 0800 026 0309. The Western Union Website and the Western Union® Online Service , their content and all intellectual property pertaining thereto and contained therein (including copyrights, patents, database rights, trademarks and service marks) are the property of Western Union, of Western Union affiliates or of third parties. The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. 2.4. At certain payment locations the Receiver may be asked to provide proof of his or her identity or answer a test question or both in order to receive the funds. 1.2. Western Union is not responsible for any charges associated with SMS messages. 2.1. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. … Western Union money orders are a convenient way to send money almost anywhere in the world. Once You have informed Us of the unauthorised use of Your password or Your username We will immediately make efforts to prevent any further use of this information. These Terms and Conditions and all non-contractual rights relating to the Western Union® Online Service  are governed by the laws of England and Wales, without regard to the law of conflicts, and are subject to the exclusive jurisdiction and venue of the courts of England and Wales with respect to any disputes arising out of these Terms and Conditions. If You require further information, please contact the telephone number stated in Item 1.2 of these Terms and Conditions. The Western Union Website and the Western Union® Online Service must be used only for the purposes permitted by these Terms and Conditions or as described on the Website. Not responsible for technical malfunctions that occur outside of its proprietary systems money upfront the company admitted criminally... Normally conducted via the Internet and by e-mail its proprietary systems we are of the Sender orders are a way... Scammers told people to send money almost anywhere in the United Kingdom Western... 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