My experiences with MoneyGram have been nothing but positive. Gather your transaction details. Needless to say that the money I spent traveling to the post office a second time was wasted. I was told by the agent that certain names of receivers appear that raise a red flag and therefore transaction is denied. I used my moneygram account to make my first btc purchase and everything went through just fine but then I went to check back on the status of the transaction and they made me call in to cust service. It has been 27 business days. You will need to have the Money Transfer Control Number (MTCN), senders name, and address, receivers name, origin country, expected payout country, and the total amount sent. I did a transfer with moneygram on 1/29 from my boyfriend to me (his work hours prevented me doing it from him to me). Customer service is rubbish as well.     To do so, either fill out a form or take the money order back to the place you originally bought it. The company will, however, send you a photocopy of the money order if you complete and submit a claim card, which can help you discover if the money order was altered in any way. MoneyGram has affordable rates and the transaction process is very fast when using a debit card to send and receive money. It has been 3 weeks and my money is not yet returned. Once Western Union has processed a refund, it depends on the WU agents available funds. Neither company will tell the sender who … They cancelled my transaction and deleted my profile, leaving her wondering when the money was coming. Most of the complaints include closed accounts or cancelled transfers. What should I Do? MoneyGram's system cancelled the transaction, and at 4:53 pm CST my account was revoked. I can no longer sign in to my account. It’s best if you have a receipt from your original money order purchase. Money Gram : Transaction cancelled; If this is your first visit, be sure to register so that you can join in the discussion: click the register link above to proceed. Do I have any recourse? This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. If you are an existing forum member and have forgotten your username or password please use the simple reset form here. I send and receive money here in the U.S. only so far. That my bank was the ones denying the transfer. So you can only TEMPORARILY do online transactions or transfers through companies such as cash app, moneygram, and western union. The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card.Besides this, it takes approximately 2% of the total amount transferred.In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer. Not only was I not going to be refunded, but that no one could claim money from any cancelled transaction. Western Union and moneygram do not verify anything on the form the sender fills out, not the name, not the street address, not the country, not even the gender of the receiver, it all means absolutely nothing. More . Can I recall a paid transaction? The agent told me in no uncertain terms that: I was given the wrong advice on the telephone. hello, i sent money yesterday . Check out what 3,915 people have written so far, and share your own experience. MoneyGram cancelled my account in the middle of a transaction due to ''security issues''. That's when things got worse. Complete your transaction; Where applicable, complete a send form. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01-800-926-9400 in order to have the transaction cancelled immediately. I have verified the charge with my bank showing on 05/14/20 and no credit as of 6/12/20. Moneygram wants $75 or more to provid that information. After giving me transaction number, they cancelled my transaction. The best part is they deducted the money out of my checkingaccount, said it was the bank who put a "hold " on it. The response was still the same - transaction cancelled. On 5/12/20 I used Moneygram to send my son $140. The clerk will not bother to check ID and will simply hand off the cash to whomever walks in the door with the MTCN# and question/answer. The transaction went through just fine and I received a confirmation number and it said my money was ready. Do you agree with MoneyGram U.S. | Money Transfer 's TrustScore? Give the agent the completed form with applicable funds (including transaction fees). Anyway the account setup went fine. “I used MoneyGram for years and one day just Boom, they blocked me, blocked my online account and told me that I can't use MoneyGram for future, go find other ways to transfer money.. The last post was 1323 days ago. It turns out that Moneygram had taken the money from my account right after cancellation, doubtless to claim that it had already been sent, even though they said it would need 2-3 days to transfer. Why Are My Transactions Being Canceled? I tried to find out why they cancelled it, and deleted my profile, but all they can say is for "security reasons." He couldn't pick it up that day so I cancelled the transaction. You should feel lucky you even GOT a reason. They suppose to be reimbursed, as MoneyGram did not deliver and did not provide any service, but inconvenience. Common problems addressed by the customer care unit … What should I Do? The conversation ended as the representative indicated again that my transaction has been cancelled ( not offering me the opportunity to answer the transfer purpose question ) and I should go to a store to complete the transaction. I didnt even get that. Notify your recipient; Save your receipt and share the 8-digit reference number with your recipient for pick-up. Funds sent to a bank account or mobile wallet will be sent directly into the account. Notice: This is an old thread. They said my account was cancelled because of where I was sending money to. Bring identification and any information you have about the money order to start the process. Anonymous PissedConsumer1450878 Mar 23, 2018 #1450878. After a few days, they cancelled my transaction and cannot be contacted via online chat, email nor phone. I am not a thief and my niece needed the money. WorldRemit is a … I received an email confirmation of cancellation stating a charge will show on my account but the credit will be completed in 3 to 10 business days. At this point I called MoneyGram support line and was advised to go back to the agent and get a refund. 2 reviews of Moneygram "I've never had to use the services of money wiring before, but a mess of loan failures and repossessions after a family death forced my hand. | Read 81-100 Reviews out of 3,915. my husband only used it once last night and now they suspended his online account and couldnt give him any reason at all. I want a copy of all my MoneyGram transaction going back 6 years. MoneyGram Transfer Fee. If they had not cancelled my account I could have gotten it for free. It should be noted that transaction at the store and the online transactions carry different fees. Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? For security reasons, Western Union cannot proceed with your request without proper verification of a transaction. They then informed me that security shut down my Moneygram account (which I have had for years) due to security purposes. Again I was told the transaction would not be going through. Source: consumeraffairs 4.2 Poor customer service. How do I know if my transaction has been cancelled? MoneyGram can't issue you a refund if your money order has already been cashed. On cancellation, a transaction usually takes up to 7 working days to credit back to you. WARNING: Please don't use this company find a better more reliable alternative. But yeah, they say they didn't take it out. Voice your opinion today and hear what 3915 customers have already said. WorldRemit took my bank transfer but refused to acknowledge receipt of my money. Show Comments related articles. My payment to my ‘friend’. My money. It takes WU about two days to reimburse an agent for payouts. You can also check the status of transactions in the 'Transfer history' section of your account. NO TO MONEYGRAM!!!! Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Kiss my *** western union..... bad company for business. My transaction was canceled my moneygram so I want my money back. If you sent money internationally, you have the right to cancel the transfer at no cost if it meets certain conditions: You used a remittance transfer provider to send a remittance transfer, as defined under federal law. Some banks do not charge a fee to send and receive money depending on the amount, but check with your bank to make sure. Long story short, the transaction has been cancelled, and my parents were able to get their money back, minus the wire transfer fee, 150$. I have proof. In some cases, Western Union will cancel an online transaction paid with credit card if their fraud detection system detects some irregularities with the information you provide or … We will send an email to inform you as soon as your transaction is cancelled. When we notice the balance of your linked checking account is low, we do our best to pause automatic investments, such as Round-Ups and Recurring Investments. I see a lot of people got this problem” ~ Constantine on ConsumerAffairs . I have to send money and the transaction isn't processing and it says to call moneygram Change name of receiver on moneygram transaction My son tried to send me money. Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. Every time i talked to my bank they assured me there was no holds on my account and that i should have been able to make the transfer. I had to send several thousand dollars to bail out a reclaimed vehicle, overall a very unpleasant experience. ; The money hasn’t been deposited or picked up by the recipient, and you paid for the transfer less than 30 minutes ago. Now I have to wait who knows how longfor the transaction to drop off my account. Cslled xoom and they blamed my bank. And moneygram sent it back * transaction s were cancelled by money gram … I've never had a problem sending money to the same place from a physical store location, however it makes me wonder if goverment agencies are watching certain vendors. Just cancelled. With most money order issuers, including USPS, Western Union, and MoneyGram, you can cancel the payment. I called xoom teice snd my bank 3 times. Another 30 minutes of me bollocking them and not accepting apologies and being put on hold, and MoneyGram again agreed to let me transfer the money. This phone number is Moneygram's Best Phone Number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Another MoneyGram rep on the line to follow up my email. 4 . My Online Transaction Cancelled by Western Union. Please keep in mind that this is not 100% effective due to bank processing times, which are 1 … Reply 0 0. Funny I'mlooking at my account online now and it say debit-WESTERN UNION-. I tried to resolve the issue through customer service. My husband registered to moneygram and used it to send money to my family in asia and this morning received an email from moneygram that they closed the account due to security reason, they suspect us of fraud. Has been cancelled 3915 customers have already said issue through customer service team is difficult to reach and others their. The money order to start the process see a lot of people GOT this problem ” ~ on... 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