And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. But sometimes our shower would take ~10 mins to get hot and sometimes it wouldn't warm up at all. Not enough lounge chairs on the preferred beach. Based on 25 reviews | All reviews are from verified hotel guests. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. The beach and the view is absolutely beautiful. All other food was good however! We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. Guests praise the kid-friendly amenities. It was THREE HOURS, they wanted 6,000.00 down payment and 500.00 per month. Cleanliness. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. Thanks! Avoid at all costs! The most helpful contributions are detailed and help others make better decisions. Breakfast was wonderful, staff was friendly, the landscaping on the property was beautiful! The rooms were very nice and spacey. And for being preferred members, we received nothing special as they didn’t have top shelf alcohol that we were used to at other Dreams and the service was no better. Resort is a nice size. Yes, dry cleaning and laundry service are offered to guests. The food and service were awful. However, you cannot confuse safety with discrimination. 7.6. if you need anything past then you're out of luck. Ice is hard to get, and the maid service was not consistant. Check Availability. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. With authentic and gourmet dining options, unlimited top-shelf spirits and nightly entertainment, guests can enjoy a Dream vacation at Dreams Tulum Resort & Spa. The beach was beautiful and clean. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. No hot tub. This allows us to verify that our reviews come from real guests like you. Masks and distancing mostly enforced. We want you to share your story, with both the good and the not-so-good. Location. Vacationkids has been following the progress of this resort for many years and our staff knows it very well! Spa treatments were fabulous. I love the fact that there were always someone available and willing to help. Turn down service too late for us most evenings. The Seaside resort was hit or miss. Hi everyone, just got back after 14 days at Dreams Tulum. They had a piece of cake for me for my birthday which was a great welcome. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. The pools and the garden are beautiful. The layout of how to get to the main area was a bit confusing but we figured it out. 1, Tulum 77761 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Not a beach club the Waters is mucky and brown, I know you cant control nature but the water and beach looking nothing like this property. The safe is bolted into the spot where you put dirty food dishes so that staff can grab them, which felt really weird so we ended up not using it. I was blow away from the moment we stepped foot onto the property. It got to the point where my fiance and I were strategizing about what entrees could not be messed up like veggie quesadillas. Very relaxing. Some staff enforced dining dress code and some did not. It’s like time share. We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. Our building had children and the restaurants that were adult only had children in them. The staff was very accommodating and polite. My guess is that it came under the door. Poor beach, not a good swimming area. The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access. All-inclusive (booze too!) The resort was beautiful and amenities on the preferred side were good. View deals for Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation. The executive chef at Dreams is on point. This is the version of our website addressed to speakers of English in Malaysia. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Carretera Chetumal-Puerto Juarez Km. Does Dreams Tulum Resort & Spa offer any business services? Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. There are more places to choose from in the Tulum area. Choose your currency. Contributions should be appropriate for a global audience. If you stay here, just say no when you check in. Spacious property with something for everyone. Very nice property with great staff. Dear Guest, Thank you for taking the time to share your experience with us. Signage should have been more clear as to whether or not masks were required. Staff were so pleasant and helpful. All rights reserved. I did not come across any rude people there and I was there for 6 nights. Small children. That's how we know our reviews come from real guests who have stayed at the property. Besides the food, this resort is amazing. I will say. Our friends and family were very impressed by the food at our events and expected the same food they get in the restaurants. We called the front desk and they quickly addressed it. Mara, Ruben and Dondalo staff were amazing. See 6,879 traveler reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 175 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. I had the all inclusive package which was well worth it! We did wish there were better options for a quick lunch. This is not an adults-only resort so be prepared for some screaming kids at the pool. 236.7 No. People blasting their own music at the beach, like they were alone. There should be a limit on how long they are reserved. Did an awesome job! The managers and owners should be very proud.. From housekeeping, cooking staff, maintenance, entertainment crew, spa staff, bartenders....todas !!! Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Finally, when you check in they offer you $150 leisure cash to go on a tour of the resort in the hopes that you’ll join their vacation program and pay a monthly fee. They told us there would be no pressure and it would only take 90min. We've sent you an email so you can confirm your subscription. Dear Guest, Thank you for taking the time to share your experience with us. Dreams Tulum Resort and Spa Bottom Line. 8.3. This hotel is eco-friendly and upscale. Double beds instead of standard queen. The food was great and the views were amazing. Dear Guest, Thank you for taking the time to share your experience with us. The only way to leave a review is to first make a booking. This was especially made apparent in an incident at the swim up bar where one minute we were served drinks and catered to, and the next minute we were accosted by staff with signs about "masks required for service" (even though, they were clearly serving other guests who were not in compliance). There were several restaurants to choose from. Drinks were bad too. The staff was amazing, the grounds were well kept...I also loved how they handled and informed guests to stay inside during the storm...another thing is the spa was exceptional, I really enjoyed that, much needed. Wonderful, beautiful,breathtaking grounds. Please see our partners for more details. Are any cleaning services offered at Dreams Tulum Resort & Spa? More of a rowdy scene. The world Cafe was not a plesant experience (buffet) however ever the rest of the resort was quite good. Our experience was a nightmare. The staff, the food, the resort with all amenities. We said no to the tour guide, his manager, and another guide. The only 4 minor things I didn’t like was..1) lightening; at night different areas were very dark.. maybe helpful to add more light fixtures to aid in visualization. Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Great view, wonderful staff. Kind regards, The property itself was nice. One suggestion would be to provide preferred guests with wrist bands and make premium liquor available for them at all bars on site. Preferred Club only marginally adds value. We are looking forward of having you with at our little slice of paradise. It wasn’t their fault and really tried to make up for it. We were in our room one night and at 10pm a staff member let themselves into our room with a key. Copyright © 1996–2021 Which room amenities are available at Dreams Tulum Resort & Spa? Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,879 traveller reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 175 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. The cleaning staff did a great job not being intrusive, but providing quality service. Your contribution should be yours. We are very sorry that we didn’t exceed your expectations, we will work on our side to be better, we hope you give us the opportunity and pleasure to have you once more. Especially the Italian. Load more customer reviews. Is parking available at Dreams Tulum Resort & Spa? Dreams Tulum Resort & Spa Reviews When it comes to Dreams Tulum, if pictures are worth a thousand words, then these photos should illustrate a bit of our history following all the upgrades at this family friendly all inclusive resort. View deals for Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation. A few meals we got was below average. We are glad to hear that you enjoyed your stay, we hope you give us the opportunity and pleasure to have you once more. When we said no, they sent 3 other people over to try to change our mind!! Error: Kind regards, beautiful facility unlimited food is great for hungry kids food is good, not great staff is friendly, nice and courteous a bit slow on service at the restaurants, must be in the "on vacation mode" and get that quick service is not their forte Regina at check in is awesome. Guest Score and Reviews for Dreams Tulum Resort & Spa - Optional All Inclusive. Nice clean sanitize. See 6,878 traveller reviews, 7,453 photos, and cheap rates for Dreams Tulum Resort & Spa, ranked #61 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Sand is rough. You can enjoy a drink at one of the bars, which include 7 … Food was good for an all inclusive and had a good amount options even with some of the COVID restrictions going on. Flights Vacation Rentals Room service ends at 10:45p so. 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