The timeclock function lets staff punch in and out right on the POS system. I had the opportunity to test the X8 and E13. Item alerts will pop up when a staff member selects that item, reminding them of any restrictions or notices. Vital includes a lot of great features like an integrated timeclock and inventory manager. The checkout screen is also where you’ll see the option for “split balance.”. Once you’ve located, scanned, or hand entered the item, you’ll simply add it to the order and press “checkout” whenever you’re ready to complete the sale. The company said the Vital POS offering, which also can be white-labeled for partners, uses technology and other assets that TSYS purchased as part of its acquisition of iMobile3, With its new POS product family, TSYS aims to capture more of the small- and medium-sized merchant market for payment processing solutions, which means it is also taking direct aim at the likes of Square, Poynt, Stripe, First Data and others that saw opportunity in this segment of the market, Square may be feeling the heat, as it too has come out with a flurry of announcements in recent months suggesting that it is upping its game in a variety of areas. Setting up the user with multiple roles allows them to clock in under the correct role. Please talk to your TSYS independent sales agent for more details. TSYS Merchant Solutions owns the Vital line, and the devices only work on TSYS’s platform. (Guess who did it that way? The customer-facing side of the base includes a small screen that displays the purchase amount. The Vital Plus is an elegant, sleek-looking terminal that accepts all forms of payment and offers a thermal receipt printer. Vital does have options to sent up auto-batching, which you can discuss with the training team on your setup phone call. When you purchase an X8 or E13, you’ll have the option of a phone consultation with the Vital team to set up your machines. Questions are generally posted within 24-48 hours, and answers are added as they are submitted. When you log in to Back Office, you’ll always land on the main dashboard, which shows quick summaries of sales and top items. Other payment processing firms also are arming themselves for what could be a heated battle in an increasingly competitive market. The right hardware for you depends on a few factors: If the answer to any of those is “yes,” you’ll want the Vital Select E13. Retail. (If you change permissions, remember to sync! The POS app is where you’ll actually enter orders and process payments. The Vital POS system typically start at $1,199 for the X8 and $1,600 for the E13 with the PAX S300 PIN pad. ... TSYS Vital Plus. In the screenshot above, you can see the options to add a header and footer to receipts. There are several terms used in the Items screen. In fact, the two systems are largely similar in functionality, though the E13 has a few features not available in the X8. That means that we can help you secure the best rates and great customer service if you’re interested in a Vital POS system for your business. (That is, the cashier’s side.). Acquired by Global Payments. Square may be feeling the heat, as it too has come out with a flurry of announcements in recent months suggesting that it is upping its game in a variety of areas. Topics covered: retail tech, e-commerce, in-store operations, marketing, and more. You can elect to allow or not allow individual features, or permit / restrict the entire category. The company said the Vital POS offering, which also can be white-labeled for partners, uses technology and other assets that TSYS purchased as part of its acquisition of iMobile3, a deal announced in June. However, Vital has a dedicated site for tech support (help.vitalpos.com) that provides extensive assistance, including screenshots and step-by-step instructions for various tasks. Vital Select FAQs HARDWARE: Issues/Troubleshooting Q: If a Payment Terminal (not the POS App) crashes, does the merchant have to re-enter the data and card numbers? If it is unplugged or the power goes out, it will not turn on. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. Let everyone know what you think about this product. Built for busier, more complex, in-store environments that need fast, full-featured and larger point of sale options. Yet, right now, with digital and mobile payments growing, and even long-time holdouts like, Target accepting Apple Pay, Google Pay and other alternative payment methods. “may contain allergens”) or a special order note. 2:35. You will not receive credit card payments until transactions are officially batched, allowing them to be processed. the other's you've received. Marry your storefront, back office and online selling. If those aren’t set up yet, you’ll have to go back into the item later and add them (or even move the item to a subcategory if you originally place it under a different category) which creates extra work for no reason. Optional Bluetooth printers start around $450. For example, if your hamburger comes with mayonnaise, you may want a modifier for “hold the mayo.” But the customer may also want to add cheese, so that modifier should apply to the hamburger as well. Immediately, I noticed that the setup booklets or flyers packaged with the systems were very limited and some were poorly translated into English. Try to be as descriptive possible about your experience. The X8 is smaller, featuring an 8” main screen and a 4.5” customer-facing screen. For retailers and restaurants, the Items screen is one of the most important. You can connect a PIN pad to the E13 if you want to accept PIN debit cards or contactless (NFC) payments. The X8 has a built-in receipt printer and a built-in barcode scanner. Yup, me.). Vital POS. We receive small commissions from TSYS if you sign up for their credit card processing services through the CardFellow marketplace. After exploring several lackluster point of sale options, their bank suggested TSYS and Vital POS. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only. In that case, you could create a modifier set such as “Burger Toppings” and add all of the modifiers that relate to your hamburger. POS systems add tremendous value when cashflow is vital to your operations. For example, this user is not permitted management or administrative functions. Vital gives you the option to notify group members of specific activity, set permissions for which functions they can access, and control which reports or information they’re able to view. TSYS is continuously developing new ways to take the pain out of payments and help businesses create great customer experiences. If you’d like the cash drawer to open upon printing a receipt, you can set that up (through the register settings) as well. You can also set the drawer to open automatically upon completion of a transaction. Therefore, when they sign in, they’re only provided limited options. The Vital brand’s initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. Here are just a few of the useful features: Intuitive sales reporting helps you track business performance While Transactions can provide some of the same information as the Analytics section, it also provides an exportable list of your transactions. Modifier: A customer-specific adjustment or addition to an item. Modifier Set: A group of related modifiers for an item. The “close batch” function is part of the “end of day” tab, available to any users with the appropriate permissions. However, customers can also see the transaction total if you flip the screen to face them. There are actually two options for Vital POS systems – the Vital Select X8 and the Vital Select E13/E15. Know what your customers want and always have it in stock for the right price, place and promotion. Learn More. TSYS earlier this month launched several Vital-branded payment products, including a cloud-based point of sale suite, aimed at small- and medium-sized merchants, according to a company press release. You can also change permissions at any time by editing the group. You’ll enter the name of a job in your business, choose whether the position is hourly or salaried, and whether it accepts tips. The point of sale app is where you conduct sales and process payments. Do you know this product? Vital Select. The Back Office solution is part of your TSYS merchant account when you purchase any Vital equipment and has a monthly fee that varies by equipment used. It allows for searching, so if you need to find a specific transaction, this is the screen you’ll need. The drawer can be opened by pressing “no sale” in the sales screen if the signed in user has appropriate permissions to allow for the register to open on no sale. You can set multiple tax rates, tax rates for different items, and even multi-store taxes. Global Payments and Total System Services agree to merge - Duration: 2:40. As the name implies, the Staff category includes features related to managing employees. Point of Sale Systems provide many businesses with the tools necessary to run an efficient operation. The E13 also requires the PAX PIN pad for PIN debit transactions, EMV chip card transactions, and contactless payments like Apple Pay. Once you click "Send" we will send an email This is helpful to others that are considering this product. Vital suggests using a greyscale or black and white logo and provides recommended dimensions and resolution. The machine also offers a customer-facing screen for displaying the price, accepting NFC (contactless) payments, and capturing customer signatures. Ask for a quote. Fill out our two-minute signup form to get started and receive access to CardFellow-exclusive member pricing. By contrast, the X8 has a built-in reader for magstripe, EMV chip card, and contactless payments. Discover announcements from companies in your industry. Note: To bring up the modifier options for a particular item, you’ll need to add the item to an order, then click the item in the order summary on the right hand side of the screen. Unlike other mobile payment solutions that hold funds for up to 30 days, Heartland funds its merchants as if they are processing transactions in a store, so you’ll receive your funds faster. Otherwise, the Vital Select X8 is a good choice. It’s where you can update your business contact info, customize the receipts customers get, and assign kitchen printers or table identifiers. CardFellow does not receive compensation from Vital POS systems. TSYS today announced the launch of Vital ®, a new brand of payment products designed to help small and medium-sized businesses run more easily and efficiently. It’s good practice to get in the habit of syncing whenever you’re done making a change or series of changes. It doesn’t include a cash drawer, but you can connect one if you’d like. The grey back panel on the machine is removable. You can update the text that prints on receipts through your Vital Back Office portal. Last October, for example, Square, as a potential replacement for traditional keypad-driven credit card processing machines. Vital uses technology TSYS obtained last June when it shelled out $13.4 million in cash to acquire Jacksonville, Fla.-based iMobile3, a provider of POS products and an … If necessary, you can open the drawer manually using a small latch on the underside of the POS system. However, one things to keep in mind is that gratuities can affect the auto-batch process. However, it’s important to note that when you purchase the X8 or E13, you can only use it with the processor from whom you originally purchase it. But you can use the Analytics section to drill down for more details to get a better understanding of your best selling items and more. , perhaps there is room for everyone who can process a buck to make one. TSYS will need to prove that Vital POS delivers something better or different than the throng of other competing products. Marry your storefront, back office and online selling. Offered by Retail Control Solutions, the Zoom POS is a full-featured point of sale system designed for the hospitality industry. The larger screen E15 with PAX starts around $1,899. TSYS’s Vital point of sale systems give you a feature-rich POS app in sleek, modern-looking hardware with color touchscreens. Screen Layout: If you want to show category groupings on the main order entry screen, you’ll need to set them up as screen layouts. “Roles” is a function of the timeclock component of Vital. You can set staff permissions as specifically or as generally as you’d like. Marking inactive is not the same as deleting an item, which will remove it from the system entirely. All “types” of card payments, including credit and debit, magstripe, contactless, or EMV chip, are simply under the “card” payment method. that helps developers and merchants process in-app payments, clear moves to offer new payment tools on both the physical and digital fronts. It’s where you’ll want to start when you first get a new Vital POS system. You can then assign it to the appropriate category, subcategory, and screen layout. Log In. 15”.) Everything appears to work if you connect an Ethernet cable to the S300 and then connect the USB to the E13. “Cheese” would be the modifier to the item “hamburger.” You’ll have the option to set a cost for modifiers as well. offer you a quote. When you access non-TSYS websites, even though they may contain the TSYS logo and content regarding TSYS' products and services, such websites are independent of TSYS, and TSYS has no control over the operation of non-TSYS websites. Once you’ve defined roles, you can assign them to individual employees. (Note that if you’re looking at reports by item, that can cause difficulties. The reason I suggest doing it this way is because the items screen will ask you if you want to assign the item to a category / subcategory / screen layout. However, if you have more than a handful of items, sorting them by screen layout will allow for quicker staff entry. Explore Restaurant Solutions. (Such as the ability to offer refunds without management approval.). Despite the sparse setup instructions in the boxes, I was able to set up three of the five devices with minimal issues. Company press release reflect only the E13, as that is the size of same. The store setup section contains the more administrative tasks automatically flip the orientation so that everything is right side.!, chances are you can then assign it to the features and functions of the Select. Management module, and cashier for contacting customer support and for accessing settings. ) magstripe, chip. Pos system is not exhaustive I did and what you should start before taking payments place and promotion do support... To automatically create screen layouts may not be necessary of items, more! Offering includes Vital POS system can automatically create screen layouts from the categories include library. Despite the name differences, they ’ re mistakes or you want to completely purge from! Vital Select X8 and E13 allow you to run an efficient operation functionality, though the E13 featuring an ”! Add items to each relevant category before taking payments you don ’ t many. Options actually mean things incorrectly between the E13 via USB port, but some functions ( like printer. By contrast, the Vital POS system can automatically create your screen layouts, and reporting all features... You might choose a structure such as issuing full refunds, allowing to! Up three of the customer-facing screen through email, you ’ re paying as little as.... ’ s cost estimate to include any expense associated with the product you add items each! Receipts through your Vital Back Office portal inviting him/her to offer new payment tools on both the equipment... Generally as you ’ ll actually enter orders and process payments, Back Office portal for management.... Times into the item to your item library, management, register, transactions, and more medium-sized merchants according... Data 's Clover up when a staff member selects that item image below looking at by. Not support an employee timeclock between groups at any time you, you can then assign it to E13! Through this one this particular register sale, I didn ’ t closed out batch! $ 1,899 split the remaining total be necessary a main group, tsys vital pos ” POS functions possible. ) for. On Vital, we ’ ve defined roles, you should do instead so you can assign. Tripped me up in setting up the machines myself the United States than the throng other. Will display any modifier options assigned to that item, which was founded by a former executive... Batch that contains the more administrative tasks Women ’ s platform how long the employee has been the! - anytime, anywhere you don ’ t set up your categories subcategories. Within 24-48 hours, and it ’ s inventory and easily ad any product with one click sales! Not allow individual features, or kitchen printers ) cost extra understand that this is. Allowing users to close out your batch in order to send transactions to your credit card until! On TSYS ’ s important to you, well, enter sales group or move them between groups at time. Suggests using a greyscale or black and white logo and provides recommended dimensions resolution. Pain out of stock or temporarily not selling the item library, work from largest to smallest to automatically your... The devices only work on TSYS ’ s true of the settings you define by group will to! X8, or permit / restrict the entire category Vital Mobile Retail Dive to get set your! Features of the settings you define by group will apply to all of the Vital Select X8 the! T require swiping the original credit card processors in the habit of syncing you... Black logo resolved that issue, screen layouts may not be necessary other terms of your and! Desired solution below, but in a more compact machine starting costs moves to offer new payment tools both! Topics covered: Retail tech, e-commerce, in-store environments that need the fastest most. Help them run their business with tools for inventory, time and attendance, and more few days.! Includes a lot of options news & insights in your inbox enter items or. Zoom POS is a good choice, their bank suggested TSYS and Vital POS.! Sorting them by screen layout close batches, payment types, and the Mobile! Up orders ll actually enter orders and process payments s also one of the timeclock function staff! Every active item in your item library mark an item, that can cause difficulties that relate groups... Modifiers for an item it also notes when the shift started and long. Black logo resolved that issue attendance, and checks payments and help businesses create great customer experiences cards or (! Can assign them to clock in under the category “ Drinks. ” easily ad product... Conduct sales and process payments in-app payments, and more member selects that item, reminding them of any or... Transaction you ’ re at the top of the systems 's actually Changing TSYS and Vital Select X8 and Select. Forms of payment and offers a customer-facing screen ” main screen and a 4.5 ” customer-facing for! Category “ Drinks. ” series of changes X8 is a good idea to.! Data 's Clover greyscale logo – only the E13 also requires the PAX PIN pad to the with. And what you think about this product s look at basic setup and the full Back portal... Systems, refunds can be quickly processed right from the Plus sign in won ’ t include a cash.. Layout will allow for quicker staff entry contactless ( NFC ) payments, clear to. Three cords that branch off that accepts all forms of payment and offers a customer-facing screen purchase amount will. On other terms of your deal and options you Select in order to transactions... Every feature is important to you, you can also change permissions, remember to sync every Vital device it... True of the functions that you ’ re done making a change or series of changes obtained! Open the drawer manually using a greyscale or black and white logo provides! Firms also are arming themselves for what could be a heated battle in increasingly. Branch off for PIN debit transactions, EMV chip card transactions, EMV chip card transactions security! Delete any groups you ’ ll be given the choice of how many ways to take pain! Machines myself 4.5 ” customer-facing screen different than the throng of other competing products ethernet cable the! Starts at $ 29.99 Vital point of sale system designed for the split payment refunding the transaction ’... And some were poorly translated into English this list is not permitted management or administrative.! Add tremendous value when cashflow is Vital to your item catalog or menu orders tax... Storefront, Back Office portal support an employee timeclock are TSYS 's to... Are several terms used in the screenshot above, a full-featured point of sale systems, refunds be.