It was nice, however, we had constant problems with the TVs and remote controls. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). There were 6 flights arriving around the same time, and super long lines at customs. The ala cartes had limited menus due to COVID, and the menus did not change. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. Does Royalton Punta Cana Resort & Casino have any great views? Also I witness how during rush time tables were not properly sanitized between customers. We paid extra for the Diamond Club and it is worth every penny! We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. Book now! Royalton Punta Cana Resort & Casino Features. The weddings team were fantastic and, honestly we had an unforgettable beach ceremony, followed by a party on the diamond club beach which exceeded every expectation we had. As far as the room goes, we had a one-bedroom presidential suite. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. Royalton Punta Cana Resort & Casino. Check prices, photos and reviews. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. 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You'd be better off buying your own refreshments in the shop and filling your own mini bar. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. It was anything but a "high-class service". stay was our experiences with Victor, David and William. Apparently, they offer specials to locals on the weekends. Brazil at the infinity pool is the best!! I strongly suggest to be in the Diamonds Club section, you have the sea near you and so much other advantages. We were planning to return to celebrate our anniversary this year, but have had to cancel due to flight restrictions - we hope to return soon. !! Yes, guests have access to a business center and meeting rooms during their stay. The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! She waited for us each morning and catered to our every need each day. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. Thank you William, you are the best!! I would definitely use it again. We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Taxes and fees that are shown are estimates only. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! What food & drink options are available at Royalton Punta Cana Resort & Casino? Royalton Punta Cana Resort & Casino: Fantastic resort, Diamond Club all the way. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. Your comments have been shared with the departments in charge for reinforcement.We apologize for any inconvenience you may have had during your stay at the hotel. Royalton Diamond Club. We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). I will say that the resort is beautiful, but the food was not good. https://www.booking.com/reviews/do/hotel/royalton-punta-cana.html Excellent service, clean beautiful rooms. It was far from luxurious! more. I can’t wait to come back . Which popular attractions are close to Royalton Punta Cana Resort & Casino? Royalton Bavaro in Punta Cana was a wonderful experience. Thank you Victor and David , I love your energy and professionalism!!! Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. Last note about entertainment > which is non-existent to be honest. She was constantly checking on us to see if we wanted anything to eat and if we needed our drinks refilled. After having several vacations cancelled in 2020 due to COVID, we decided to travel to Punta Cana and initially booked Majestic Mirage but since it was not open, we switched to Royalton Punta Cana. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Nevertheless, My daughter and I took this trip for a little RNR during her Christmas break and also to celebrate her "Sweet Sixteen" birthday. such as early check-in and late check-out which was not available. Own or manage this property? Review tags are currently only available for English language reviews. If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. Staff is very friendly and most of them can communicate in English. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,472 traveller reviews, 12,493 candid photos, and great deals for Punta Cana… Room service also took always more than hour to be delivered. I would not recommend Diamond Club. 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